Terms of Service

• "Services" means all staffing, Human + Machine workflow, LaborMap diagnostics, consulting, platform access, and related services provided by J0 from Corp.
• "Platform" means the J0 from Corp web applications, tools, dashboards, and interfaces accessible through jofrom.io and its subdomains.
• "Content" means all text, data, information, files, reports, recommendations, and other materials generated, uploaded, or transmitted through the Services.
• "Confidential Information" means any non-public information disclosed by either party to the other in connection with the Services, including but not limited to business data, workforce data, labor costs, pricing, operational details, and proprietary methodologies.
• "Human + Machine staffing" means a workforce model that combines human judgment with machine execution to remove labor bottlenecks, recover margin, improve coverage, and protect quality.
• "LaborMap" means J0 from Corp's diagnostic framework for deciding what work should stay human, what work can move to machine execution, and where a blended Human + Machine workforce is needed.
• "Labor bottleneck" means a recurring constraint where work slows down because staffing coverage, task ownership, handoffs, or manual workload do not match operational demand.
• "Workforce task analysis" means breaking a role into specific work activities to identify which tasks require human answerability and which tasks fit machine execution with oversight.
• "Operational cost recovery" means finding margin already being lost to avoidable labor drag, rework, missed handoffs, excess manual processing, and preventable staffing gaps.

4.1 Account Registration

To access certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update that information as necessary.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including usernames and passwords. You are responsible for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at legal@jofrom.io upon becoming aware of any unauthorized access to or use of your account.

4.3 Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Platform, other accounts, computer systems, or networks connected to the Services
• Interfere with or disrupt the integrity, performance, or availability of the Services or the data contained therein
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any underlying technology
• Use the Services to transmit malware, viruses, or any other malicious code
• Scrape, crawl, or use automated means to access or collect data from the Platform without prior written authorization
• Resell, sublicense, or redistribute access to the Services without prior written consent from J0 from Corp
• Misrepresent your identity, affiliation, or authority when using the Services
• Use the Services in any manner that could damage, disable, overburden, or impair J0 from Corp infrastructure

5.1 Engagement Types

J0 from Corp offers staffing services under multiple engagement models: part-time, contract, permanent, and fractional. The specific terms of each engagement, including scope of work, duration, staffing specifications, and deliverables, will be set forth in a separate Statement of Work ("SOW"), Master Service Agreement ("MSA"), or other written engagement agreement executed by both parties.

5.2 LaborMap Diagnostics

LaborMap is a proprietary diagnostic service offered by J0 from Corp. Recommendations, reports, and analyses generated through LaborMap are advisory in nature. J0 from Corp does not guarantee specific outcomes, cost savings, or performance improvements. Implementation decisions based on LaborMap outputs remain the sole responsibility of the Client.

5.3 Placement And Workforce Terms

For staffing placements, specific terms regarding worker classification, supervision, performance standards, replacement guarantees, and conversion fees (if applicable) will be defined in the applicable SOW or MSA. In the absence of a written agreement specifying otherwise, J0 from Corp standard placement terms apply.

6.1 Fees

Paid plans and service engagements are billed under the pricing terms selected at the time of purchase or as defined in the applicable written agreement. Current pricing information is available at jofrom.io/staffing/pricing. J0 from Corp reserves the right to change pricing with 30 days written notice for subscription services and at renewal for engagement-based services.

6.2 Payment Terms

Unless otherwise specified in a written agreement, invoices are due within 30 days of the invoice date. Late payments are subject to interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. You are responsible for all applicable taxes, duties, and government-imposed fees associated with your use of the Services, excluding taxes based on J0 from Corp net income.

6.3 Refunds

Fees are non-refundable except where required by applicable law, explicitly stated in a written agreement, or approved at J0 from Corp sole discretion. Disputes regarding billing must be raised in writing within 30 days of the invoice date.

6.4 Suspension For Non-Payment

J0 from Corp reserves the right to suspend access to the Platform and Services upon 15 days written notice of non-payment. Suspension does not relieve you of the obligation to pay outstanding amounts.

7.1 J0 From Corp Intellectual Property

All right, title, and interest in and to the Platform, Services, LaborMap methodology, proprietary tools, software, documentation, trademarks (including J0 from Corp and LaborMap), trade dress, and all related intellectual property remain the exclusive property of J0 from Corp. Nothing in these Terms grants you any ownership interest in or license to J0 from Corp intellectual property except the limited right to access and use the Services as expressly permitted.

7.2 Client Data

You retain all right, title, and interest in the data and content you provide to J0 from Corp in connection with the Services ("Client Data"). You grant J0 from Corp a limited, non-exclusive, non-transferable license to use, process, and store Client Data solely for the purpose of delivering the Services and fulfilling our obligations under these Terms and any applicable engagement agreement.

7.3 Aggregate And De-Identified Data

J0 from Corp may create aggregate or de-identified data derived from Client Data or usage of the Services. Such data will not identify you or any individual. J0 from Corp may use aggregate and de-identified data for any lawful business purpose, including service improvement, benchmarking, and research.

7.4 Feedback

Any suggestions, ideas, enhancement requests, or other feedback you provide regarding the Services ("Feedback") may be used by J0 from Corp without restriction, obligation, or compensation to you.

8.1 Obligations

Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose it to any third party except as necessary to perform obligations under these Terms, and only to individuals bound by confidentiality obligations at least as protective as those set forth here.

8.2 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure without restriction; (c) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

8.3 Required Disclosures

A party may disclose Confidential Information if required by law, regulation, or court order, provided that the disclosing party gives the other party prompt written notice (to the extent legally permitted) and cooperates in any effort to obtain protective treatment.

9.1 Mutual Representations

Each party represents and warrants that: (a) it has the legal power and authority to enter into these Terms; (b) its performance under these Terms will not violate any applicable law or regulation; and (c) it will comply with all applicable laws in connection with its performance.

9.2 J0 From Corp Warranty

J0 from Corp warrants that the Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. If Services fail to conform to this warranty, your exclusive remedy is for J0 from Corp to re-perform the non-conforming Services at no additional charge.

9.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.2, THE SERVICES AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE." J0 FROM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. J0 FROM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

10.1 Exclusion Of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL J0 FROM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF J0 FROM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap On Liability

J0 FROM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO J0 FROM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Exceptions

The limitations in Sections 10.1 and 10.2 do not apply to: (a) liability arising from a party's breach of confidentiality obligations under Section 8; (b) liability arising from a party's indemnification obligations under Section 11; (c) liability for willful misconduct or gross negligence; or (d) liability that cannot be limited under applicable law.

11.1 By You

You agree to indemnify, defend, and hold harmless J0 from Corp, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Services in violation of applicable law; (c) your violation of any third-party right; or (d) Client Data provided by you.

11.2 By J0 From Corp

J0 from Corp will indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any third-party claims that the Platform, as provided by J0 from Corp and used in accordance with these Terms, infringes a valid United States patent, copyright, or trademark. This obligation does not apply to claims arising from: (a) modifications to the Platform not made by J0 from Corp; (b) use of the Platform in combination with products or services not provided by J0 from Corp; or (c) use of the Platform other than in accordance with these Terms.

12.1 Term

These Terms are effective as of the date you first access or use the Services and remain in effect until terminated by either party.

12.2 Termination For Convenience

Either party may terminate these Terms or any active engagement for convenience upon 30 days written notice to the other party, unless a different notice period is specified in an applicable SOW or MSA.

12.3 Termination For Cause

Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within 15 days after receiving written notice; or (b) becomes insolvent, files for bankruptcy, or has a receiver appointed for a substantial portion of its assets.

12.4 Effect Of Termination

Upon termination: (a) your right to access and use the Services ceases immediately; (b) each party will return or destroy the other party's Confidential Information upon request; (c) you remain liable for all fees accrued prior to termination; and (d) J0 from Corp will make Client Data available for export for 30 days following termination, after which it may be deleted. Sections 7, 8, 10, 11, 13, and 14 survive termination.

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles.

13.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve disputes informally by sending written notice to the other party describing the dispute and proposed resolution. The parties will negotiate in good faith for a period of 30 days from receipt of such notice.

13.3 Arbitration

Any dispute not resolved informally within 30 days will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will take place in the State of Georgia. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own costs and attorneys' fees unless the arbitrator determines otherwise.

13.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or Confidential Information.

13.5 Class Action Waiver

YOU AND J0 FROM AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any applicable SOW, MSA, or engagement agreement, constitute the entire agreement between you and J0 from Corp regarding the subject matter hereof and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

14.2 Amendments

J0 from Corp may update these Terms at any time. Material changes will be posted at jofrom.io/terms with an updated effective date. For active paid engagements, we will provide 30 days written notice of material changes. Continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

14.4 Waiver

The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

14.5 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of J0 from Corp. J0 from Corp may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets upon notice to you.

14.6 Force Majeure

Neither party will be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, government actions, power or internet failures, or third-party service outages.

14.7 Notices

All notices under these Terms must be in writing and sent to legal@jofrom.io for J0 from Corp or to the email address associated with your account for you. Notices are deemed received upon confirmed delivery.

14.8 Independent Contractors

The relationship between J0 from Corp and you is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.